Privacy policy

Privacy Policy

Last Updated: 5 December 2023

At Empire Cosmetic Clinic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or interact with our website at www.empirecosmeticclinic.com.au (“the Site”), use our services, make a purchase, or otherwise communicate with us.

By using our services, you agree to the practices outlined below. If you do not agree, please refrain from using our Site or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date and publish the revised version on our Site.

How We Collect and Use Your Information

We collect personal information from various sources, depending on how you interact with us. This may include:

• Communicating with you

• Providing products and services

• Complying with legal obligations

• Protecting our rights and the rights of others

Types of Personal Information We Collect

Information Provided Directly by You:
This may include:

• Your name, address, phone number, and email

• Order details (billing/shipping address, payment confirmation)

• Account details (username, password, security information)

• Shopping activity (items viewed or added to your cart or wishlist)

• Messages sent through our contact forms or support

Some features of our services require certain information. Without this, you may be unable to access those features.

Information Collected Automatically:

We collect usage data through cookies and similar technologies, including:

• Device and browser information

• IP address and connection details

• Interaction with our Site and services

Information from Third Parties:
We may also receive information from service providers such as:

• Shopify (which supports our Site)

• Payment processors (e.g. your payment and billing information)

• Advertising partners and online platforms that use tracking tools

Any information shared with us by third parties will be handled in line with this Privacy Policy. We are not responsible for the privacy practices of other organisations.

How We Use Your Information

Providing Services and Processing Orders:
To manage your account, process transactions, provide order updates, facilitate shipping, and handle returns or reviews.

Marketing and Promotions

To send promotional content by email, SMS, or post, and to show relevant advertising on our Site and others.

Security and Fraud Prevention

To detect or respond to suspicious activity and protect your account. Please do not share your login details with others.

Customer Support

To assist with enquiries, resolve issues, and improve our services.

Cookies

We use cookies to enhance your experience, remember your preferences, and analyse Site activity. Some cookies are managed by Shopify or third parties to deliver personalised advertising.

You can disable cookies via your browser, but this may affect how our Site functions.

For more information, visit:
https://www.shopify.com/legal/cookies

When We Share Personal Information
We may share your information in the following circumstances:

• With service providers (e.g. IT support, delivery partners, payment processors)

• With marketing partners like Shopify

• When you provide consent (e.g. for shipping or social logins)

• With affiliates in our corporate group

• To comply with legal obligations or in relation to a business transfer

In the last 12 months, we have shared the following categories of data for the above purposes:

We do not sell or share sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or comments publicly on our Site, this information may be visible to others. We are not responsible for how others use or store such information.

Third-Party Links

Our Site may link to external websites. These are governed by their own privacy policies, and we are not responsible for their content, accuracy, or security.

Information shared on third-party platforms (e.g. social media) may be visible to others.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect data from individuals under 16. If you are a parent and believe your child has provided personal information, please contact us to request deletion.

Data Security and Retention

While we take steps to protect your data, no system is completely secure. Please avoid sending sensitive information through unsecured channels.

We retain data for as long as necessary to:

• Provide services

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request deletion or correction

• Request a copy of your data (portability)

• Restrict or withdraw consent to data processing

• Appeal our decisions or lodge complaints

You may also opt out of marketing emails at any time via the unsubscribe link.

To exercise these rights, please contact us using the details below. We may require identity verification before processing requests. You may also authorise someone to act on your behalf, provided proper documentation is supplied.

Complaints

If you have concerns about how we handle your data, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

We may process your personal information outside your home country, including in the United States. Where required, we use approved safeguards such as Standard Contractual Clauses for these transfers.

Contact Us

If you have any questions or would like to make a privacy-related request, please contact us at:

Empire Cosmetic Clinic
4 Mandurah Terrace, Mandurah WA 6210, Australia
Phone: 08 9565 9994
Email: admin@empirecosmeticclinic.com.au