Cancellation & Rescheduling Policy

Booking and Deposit

To confirm your appointment, a 50% deposit (up to a maximum of $50) of the total service cost is required at the time of booking. This amount will be deducted from your final bill on the day of your treatment.

Cancellation

We understand that unexpected changes can occur. If you need to cancel your appointment, please provide at least 48 hours’ notice to receive a full refund of your deposit.

Rescheduling

To reschedule your appointment, we ask that you contact us at least 48 hours in advance. Your deposit will be transferred to your new booking, and we will do our best to accommodate your preferred time.

Late Cancellation, Rescheduling or No-Show

  • Cancellations or changes made with less than 48 hours’ notice may result in loss of your deposit.

  • No-shows or failure to attend your scheduled appointment will also result in forfeiture of the deposit.

  • If your appointment was part of a prepaid package, the relevant treatment will be forfeited.

  • If a gift card or credit was to be used, the value of the scheduled treatment may be forfeited.

  • If no deposit was made, a 50% cancellation fee will be charged to the card on file or must be paid prior to rebooking.

Refund Process

If you cancel with appropriate notice, refunds will be processed via your original payment method within 3 business days.

Please note: Refunds will not be provided in the following situations:

  • If you attend your appointment but are unable to proceed with treatment

  • For change of mind

  • If the service has commenced

Extenuating Circumstances

In genuine cases of emergency (e.g. medical emergencies), we may consider refund or rescheduling requests on a case-by-case basis. Supporting documentation may be required. All decisions are at the discretion of Empire Cosmetic Clinic.

Contact Information

To cancel or reschedule, please phone us on (08) 9565 9994 with at least 48 hours’ notice.
If you call outside business hours, please leave a voicemail.
Please note: Appointments cannot be cancelled or changed via SMS or online booking systems.

Policy Acceptance

By booking an appointment with Empire Cosmetic Clinic, you confirm that you have read, understood, and accepted the terms outlined in this Cancellation & Rescheduling Policy.