Return & Refund Policy

At Empire Cosmetic Clinic, your satisfaction is important to us. We are committed to providing high-quality skincare products and exceptional service.

Faulty or Incorrect Products

Refunds or exchanges are only available for products that are faulty, damaged, or sent in error. If you believe you have received an incorrect or defective item, please contact us within 24 hours of receiving your order.

To request a return or refund, kindly email us at:
admin@empirecosmeticclinic.com.au
Include the following details in your email:

• Your full name and order number
• A clear explanation of the issue
• Photographic evidence showing the damage or fault

Return Conditions

If your return is approved and you are asked to send the product back to us:

• Return postage is the responsibility of the customer
• The item must be received by us within 30 days of your original delivery date
• Where possible, products should be returned in their original packaging and must be unused

Once we receive and inspect the returned item, and it is confirmed to be faulty or incorrect, we will process a full refund to your original payment method.
Please allow up to 7 business days for the refund to be finalised.

Change of Mind

Please note that we do not offer refunds or returns for change of mind. Additionally, we are unable to accept returns for any products that have been opened, used, or damaged after delivery.

Vouchers

Please note that gift vouchers and prepaid treatment vouchers are non-refundable and cannot be exchanged for cash.